Policies

Business Continuity Policy

The Islamic Affairs and Charitable Activities Department in Dubai (IACAD) is committed to implementing a Business Continuity Management System aimed at providing essential services to the relevant stakeholders as quickly as possible, in accordance with the requirements of ISO 22301 and related plans through the following:

  • Compliance with all relevant legal and regulatory requirements.
  • Establishing and managing an integrated system to achieve IACAD’s objectives related to business continuity within the Business Continuity Management System.
  • Providing the necessary financial, technical, infrastructure resources, and qualified human resources to implement the system's requirements.
  • Continuous improvement through learning from successful experiences and best practices related to business continuity.

AHMAD DARWISH ALMUHAIRI - General Director

Information Security Policy

Our Mission: An integrated preemptive system and interrelated services to develop religious awareness and charitable work and build mosques according to best practices.

Information Security Policy Statement : Information is one of our most valuable assets and is at risk from a wide range of physical and electronic threats. Preserving the confidentiality, integrity, and availability of this information is essential if we are to maintain our operational ability, protect our assets, and safeguard customer and employee data. In line with our goals of achieving compliance with DESC ISR (Dubai Electronic Security Center, Information Security Regulation) and ISO 27001 Information Security Management Systems, IACAD is committed to continuously improving Information Security controls and culture throughout the organization to effectively secure our IT systems and information. This commitment includes:

  • Ensuring information is protected to an appropriate level, based upon the impact of its disclosure, modification, or loss.
  • Complying with all relevant information management legislation, regulations, and standards.
  • Ensuring that employees are clear about their responsibilities regarding ownership of information security and that we expect them to take their legal and moral role seriously.
  • Managing the security of all computer systems and supporting infrastructure through the implementation of appropriate technical security controls.
  • Ensuring that security is an integral part of information systems, including segregation of duties, change control procedures, and agreed testing and approval processes.
  • Managing Information Security events and weaknesses to allow timely corrective action to be taken.
  • Protecting critical information systems from the effects of major failures or disasters by deploying appropriately resilient infrastructure and ensuring redundant equipment, media, and papers are disposed of securely.

IACAD will annually review the Information Security policy statement and the way it operates, or more frequently in the case of significant changes to the nature or scope of risk in the organization.

For more information, please contact information Security Department (isr@iacad.gov.ae)

AHMAD DARWISH ALMUHAIRI - General Director

Corporate Social Responsibility Policy

Our Mission: The Islamic Affairs and Charitable Activities Department is committed to fulfilling its responsibilities toward society, the environment, and the economy in a manner that reflects its dedication to the tolerant principles of Islam and its vision to promote religious awareness and support sustainable charitable work in the Emirate of Dubai.

The Department adheres to the principles and standards of ISO 26000:2010 on social responsibility to ensure sustainable development and to strengthen trust with all stakeholders. Through this policy, the Department seeks to achieve the following:

  • Accountability: Bearing full responsibility for the impacts of its decisions and activities on society, the environment, and the economy, and taking corrective action when necessary.
  • Transparency: Providing clear and accurate disclosure of information and activities that have a societal impact, and ensuring that stakeholders have access to that information.
  • Ethical Conduct: Upholding the highest ethical standards in all dealings, and fostering a culture of integrity and respect within and beyond the workplace.
  • Respect for Stakeholder Interests: Identifying stakeholders relevant to the Department’s activities and ensuring a balanced consideration of their interests in alignment with the public good and societal objectives.
  • Respect for the Rule of Law: Ensuring full compliance with all applicable local and federal legislation and relevant governmental regulations.
  • Respect for International Norms: Committing to international principles and conventions related to social responsibility and human rights, in a manner that does not conflict with religious values or national culture.
  • Respect for Human Rights: Promoting a culture of human rights within the workplace and across the value chain, and ensuring non-discrimination while preventing forced labor, coercion, or any violation of human dignity.

The Department believes that practicing social responsibility is a fundamental pillar in achieving balance between institutional development and serving the community, and it reflects its commitment to leadership and sustainability in religious and charitable work.

AHMAD DARWISH ALMUHAIRI - General Director

Sustainable Procurement Policy

Islamic Affairs & Charitable Activities Department is committed to all practices related to sustainable procurement and green purchases through providing the departments’ needs of goods, and services that have the lowest negative and the most positive, environmental, social, and economic impacts. Islamic Affairs & Charitable Activities Department will work on achieving its Sustainable Procurement Policy, maintain natural, financial, and human resources as well as its social responsibility through:

  • Commitment to all laws and regulations as well as sustainability requirements and stakeholders’ needs.
  • Provide all the departments’ needs of goods, and services as per the actual needs, with approved quality and timeframe, and competitive prices that enhance the financial efficiencies and reduce government expenditures.
  • Respect and appreciate all stakeholders involved in the supply chain, treat them with honesty and integrity, take into consideration social and cultural diversity, behave ethically in accordance with the ethical standards and rules of conduct.
  • Ensure the achievement of corporate governance principles, concepts and standards in applying purchasing and contracting processes and activities.
  • Provide clear and accurate information about the specification and details of the requested goods and services, promote fair competition among suppliers, respect their privacy, confidentiality of offers and property rights.
  • Assess and select suppliers based on pre-defined criterion which ensure equity while focusing on sustainability aspects (economic, society and environment).
  • Raise awareness and commitment of stakeholders towards sustainability issues and provide them with recommendations and solutions to enhance their performance toward sustainability.
  • Provide effective communication channels to enhance collaborative approach among all supply chain parties, as well as study of all suggestions and feedback provided to enhance sustainability.
  • Provide necessary requirements to maintain health and safety of employees, suppliers, & customers, and prevent hazards.
  • Support and enhance the national economy through increase purchases from new established and Small and Medium Sized Enterprises (SMEs) where applicable.

Islamic Affairs & Charitable Activities Department believes that the achievement of this policy comes through continuous improvement of the sustainability procurement system as per ISO 20400:2017, setting objectives and review them periodically to ensure that the system is efficient and effective, improve the system based on learning and review cycle to meet new changes in the work environment.

AHMAD DARWISH ALMUHAIRI - General Director

Quality, Environment, Health and Safety Policy

The Islamic Affairs and Charitable Activities Department in Dubai (IACAD) is committed to providing high-value, high-quality services to all stakeholders (customers, employees, suppliers, strategic partners, and the community). This commitment is fulfilled through promoting Islamic culture, developing charitable work, and managing mosque affairs. The Department is equally dedicated to ensuring a safe and healthy work environment for all stakeholders and to utilizing Dubai Government resources efficiently and effectively. Accordingly, the Department has established its “Quality, Environment, and Occupational Health and Safety Policy,” which includes the commitment to:

  • Continuous improvement of the Quality, Environment, and Occupational Health and Safety Management System by setting objectives, reviewing them regularly, disseminating its concepts, adopting best administrative and professional practices, and improving the services provided in support of the Department’s strategy.
  • Providing continuous training and raising employee awareness of the Quality, Environment, and Occupational Health and Safety Management System.
  • Delivering high-quality services that achieve customer satisfaction and meet the needs of the Department’s beneficiaries.
  • Working to reduce workplace injuries and occupational diseases, protect the environment, prevent pollution, and mitigate all health and safety risks associated with the Department’s context, activities, and services.
  • Committing to necessary actions to control occupational health and safety risks through the hierarchy of controls.
  • Ensuring employee participation in decision-making processes related to the Occupational Health and Safety Management System.
  • Respect for Human Rights: Promoting a culture of human rights within the workplace and across the value chain, and ensuring non-discrimination while preventing forced labor, coercion, or any violation of human dignity.

The IACAD and its employees believe that achieving this policy is realized through implementing the Quality, Environment, and Occupational Health and Safety Management System in accordance with ISO 9001:2015, ISO 14001:2015, and ISO 45001:2018, and through continuous development aligned with the requirements of these standards to ensure effectiveness, along with periodic system reviews in line with approved processes.

AHMAD DARWISH ALMUHAIRI - General Director

Risk Management Policy

The Islamic Affairs and Charitable Activities Department in Dubai is committed to promoting Islamic culture, developing charitable work, and managing mosque affairs. The Department places great importance on mitigating risks, strengthening the internal control system, enabling early detection of risks, and reducing potential negative impacts. It also seeks to ensure effective planning for managing and controlling risks by implementing a Risk Management System in accordance with ISO 31000:2018. Accordingly, the Department has established its “Risk Management Policy,” which includes the commitment to:

  • Ensuring alignment of the Risk Management System with the Department’s objectives, policies, and processes, and reviewing it periodically.
  • Embedding the principles of risk management and risk-based thinking within the organizational culture.
  • Providing the necessary resources to manage risks efficiently and effectively.
  • Conducting measurement processes and preparing reports using appropriate performance indicators.
  • Defining roles, responsibilities, and authorities within the Risk Management System and establishing mechanisms to address overlaps or duplication related to internal or external risks.
  • Continually developing the Risk Management System in accordance with ISO 31000:2018 and best practices in risk management methods.

    AHMAD DARWISH ALMUHAIRI - General Director

Innovation Policy

The Islamic Affairs and Charitable Activities Department in Dubai is committed to delivering distinctive, innovative, and high-quality services to all stakeholders by promoting Islamic culture, developing charitable work, and managing mosque affairs. The Department is dedicated to ensuring a safe and healthy work environment for all stakeholders and to optimizing available resources efficiently and effectively. Accordingly, the Department has established its “Innovation Policy,” which aims to define its commitment to supporting and encouraging creativity and innovation, and empowering employees with the tools and resources needed to create an enabling environment for innovation aligned with the Department’s strategic pillars: “Global Islamic Leadership,” “Pioneering and Innovative Charitable Work,” and “Prosperous and Sustainable Mosques.” The policy objectives include:

  • Supporting Dubai Government’s innovation directives and creating an innovation-enhancing work environment.
  • Translating the concept of innovation into an effective and sustainable institutional culture and practice.
  • Building an innovation framework aligned with the nature of the Department’s work.
  • Enhancing the culture of creativity and innovation among employees by providing a supportive and motivating work environment, along with the necessary resources and enablers.
  • Committing to the core principles of innovation, including generating value from implemented ideas, enabling leaders to anticipate the future, establishing innovation-based strategic direction, fostering an innovation-driven culture, supporting future visions and goals, ensuring the Department’s adaptability to future changes, and using diverse systems to enable innovation through the application of the Innovation Management System.
  • Providing appropriate channels to receive stakeholder ideas, analyze them, preserve them, and support the implementation of innovative projects with necessary resources.
  • Encouraging employees to participate actively in all stages of the innovation process, including submitting creative ideas, rewarding them, motivating them, and recognizing their contributions.
  • Protecting employee ideas and safeguarding intellectual property rights for employees and the Department in accordance with approved procedures and relevant laws and regulations in the UAE.
  • Facilitating knowledge and information exchange to create an enabling environment for generating creative ideas.
  • Ensuring the identification and management of all types of knowledge within the Department and facilitating access and utilization.
  • Seeking sustainable relationships with partners and enhancing internal and external collaboration to achieve shared goals through exchanging expertise, resources, knowledge, and innovative solutions.
  • Complying with all legal, regulatory, and ethical requirements related to corporate sustainability and ethical work practices.
  • Ensuring effective management of innovation projects and activities in line with global best practices and benchmarking, and in a manner that aligns with the Department’s culture and operational nature.
  • Identifying risks associated with innovation activities and applying best practices to ensure the effectiveness of the actions taken.
  • Committing to continuous improvement of the Innovation Management System in accordance with ISO 56002:2019 and best practices in innovation and idea management.

IACAD and its employees believe that achieving this policy is realized through implementing the Innovation Management System in line with ISO 56002:2019, and through ongoing development aligned with the requirements of the standard to ensure effectiveness, along with periodic system reviews in accordance with approved processes.

AHMAD DARWISH ALMUHAIRI - General Director

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