A proud employee who provides service + A dedicated entity to satisfy customers + A positive and proactive client = Customer happiness
We are here to make you happy.
We Are Proud Employees Committed to Providing You with Exceptional Service We pledge to place you at the center of our attention by:
- Welcoming you with a smile and a positive spirit.
- Delivering professional, prompt, and personalized service tailored to your needs.
- Listening actively to your feedback and addressing it with sincerity.
- Continuously innovating to enhance your experience.
- Ensuring fairness, transparency, and respect in every interaction.
We Strive to Delight You by:
- Offering smart, proactive services around the clock.
- Providing qualified and well-trained staff to meet your expectations.
- Designing a personalized and streamlined customer experience.
- Creating an interactive environment built on trust.
- Ensuring equality and fairness in the delivery of services to all.
Help Us Make You Happier by:
- Sharing your feedback and suggestions transparently.
- اEngaging positively with our staff and appreciating their efforts.
- Providing us with accurate and up-to-date information.
- Contributing to the design of future services.
- Sharing your positive experience with others.
Together, we create an exceptional service experience.
You can contact us through:
- Make a phone call to the call center at (800600).
- Contact us through the official department email. (mail@iacad.gov.ae)
- Submit a complaint or feedback through the platform. (https://04.gov.ae) You will receive a response within 5 working days.