The Islamic Affairs and Charitable Activities Department in Dubai, in coordination with the Dubai Model Center, which manages the 04 platform, has released statistics regarding the complaints, observations, and suggestions received through the platform. These statistics reflect significant interaction between the public institutions, aimed at enhancing transparency and effective communication between the contact center and the public.
Hajer Al-Suwaidi, Head of the Customer Service section, emphasized that the 04 platform is part of Dubai's digital strategy, which aims to provide government services through modern, user-friendly platforms, making it easier for individuals to communicate with the relevant authorities and share their opinions. Al-Suwaidi pointed out that the platform allows for the submission of complaints, suggestions, and inquiries through multiple channels, including visiting the website (04.gov.ae) or submitting through WhatsApp by saving the number (600500055).
The head of the Customer Service section added that the 04 platform aims to build public trust in government institutions by providing immediate solutions and regular follow-ups on complaints and observations, public interaction is considered a cornerstone in improving the performance of government entities and achieving sustainable development by adopting and transforming innovative ideas into tangible outcomes.
There has been a notable increase in suggestions this year, with over 3,882 complaints, observations, and suggestions being handled. A total of 1,466 complaints and 1,802 observations were responded to on time, reflecting the commitment to promptly address inquiries. Developmental suggestions submitted by the public have also been an important aspect of the interaction, with 614 suggestions received that contributed to improving various community services provided by IACAD and enhancing its capabilities.