His Excellency Ahmed Darwish Al-Muhairi, Director General of The Islamic Affairs and Charitable Activities Department in Dubai , met with IACAD’s employees to celebrate the achievement of score of 96.99% in the 2024 Customer Happiness Index. During the meeting, His Excellency praised the employees' efforts and their prominent role in achieving this exceptional score, which reflects IACAD’s commitment to delivering outstanding government services that meet and exceed the expectations of customers.
The celebration was attended by a delegation from General Directorate of Residency and Foreigners Affairs – Dubai, who visited the Department to offer congratulations and express their appreciation for this remarkable achievement. The delegation expressed their admiration for the team's efforts, emphasizing that this success represents a valuable addition to the journey of government excellence in Dubai. During the visit, the General Directorate of Residency and Foreigners Affairs – Dubai delegation presented a commemorative gift to the Director General in recognition of IACAD’s success, which reflects its commitment to achieving customer satisfaction and happiness.
His Excellency the Director General expressed his pride in the team spirit that characterizes the department's work, commending the dedicated efforts of all employees in achieving this accomplishment. He also emphasized that this success serves as a motivation to continue improving performance and enhancing services to achieve further successes in the future.
The event concluded with His Excellency thanking all IACAD’s employees, encouraging them to continue with creativity and innovation to achieve more accomplishments that strengthen IACAD’s position as a leading institution contributing to Dubai's ambitious vision.